Please check again before contacting us.
Please check if the paper setting is incorrect. The size of the paper provided by standard is 3”x2”. When you use Nemonic mobile app, please check if you changed the paper size. From the submenu, select the Change Memo Size icon. Click on the applicable size icon to change the size.
If you use PC to print, change the printing size to the paper size once again before printing. Click on Printer Properties, and select the paper size and orientation from the Printer Properties window. If the Edit window and the printing preview window are identical, it means that the printer properties are correctly set.
When you insert label paper in the printer that supports the sticky paper only, it comes out as cut in the middle.
If the right LED blinks and it beeps, the printer is in the state unable to print.
The beep pattern indicates the error cause.
Even though there is no problem with the power connection, the LED is not turned on, contact the seller you purchased to exchange it.
Have you not solved it yet?